Privacy policy

Privacy Policy

Last updated: May 23, 2025

This Privacy Policy describes how TabbyTech ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://tabbytech.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email
  • Order information including billing and shipping address, payment confirmation, and product details
  • Account information including usernames, passwords, and security question responses
  • Customer support information including the content of your messages and interactions with us

Some features of the Services may require you to directly provide this information. You may elect not to, but doing so may prevent access to certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”), such as:

  • Device and browser type
  • Network connection and IP address
  • Referring websites
  • Interactions on the Site (pages viewed, links clicked, etc.)

We use cookies, pixels, and similar technologies to collect this data. For more information, see the Cookies section below.

Information We Obtain from Third Parties

We may also receive information from:

  • Payment processors (e.g., card type, billing address)
  • Shopify and other platform providers supporting our store and analytics
  • Marketing and advertising partners via tracking technologies (e.g., pixels, cookies, SDKs)

All third-party data is used in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing Products and Services: Process orders, fulfill shipping, communicate order status, manage returns.
  • Marketing and Advertising: Send promotions and tailor advertisements to your interests across our Site and third-party platforms.
  • Security and Fraud Prevention: Monitor for suspicious activity and secure customer accounts.
  • Customer Support: Respond to inquiries and resolve service issues.

Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Enhance your browsing experience
  • Conduct analytics
  • Personalize marketing

You may disable cookies through your browser, but doing so may affect functionality. For more on Shopify’s cookie usage, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your information with:

  • Service Providers: Including Shopify, payment processors, logistics/shipping, and customer support vendors
  • Marketing Partners: For targeted advertising and campaign effectiveness
  • Legal Authorities: If required to comply with laws, regulations, or lawful requests
  • With Your Consent: When explicitly directed by you, such as for third-party integrations

Third-Party Websites and Links

Our Site may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites. Please review their policies independently.

Children’s Data

Our Services are not intended for individuals under the age of 13. We do not knowingly collect or store information from children. If you believe a child has provided us with personal information, contact us immediately for removal.

Security and Retention of Your Information

We implement appropriate technical and organizational safeguards to protect your information. However, no system is 100% secure. We retain data only as long as necessary for the purposes outlined, or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing or request restriction
  • Withdraw consent
  • Data portability (receive a copy in a structured format)

To exercise these rights, please contact us using the information below.

Contact Us

For questions, requests, or complaints regarding your personal information or this Privacy Policy, you may contact us at contact@tabbytech.com.au